Watch this video to ensure you're using your shampoo mat correctly!
1) Make sure the mat isn't too far away or too far over the sink. If you're getting a lot of water on the counter, your mat may be too faraway from the sink.
2) U-SHAPED HEAD INDENT - make sure your mat is on the correct side. You should feel a U shaped indent where the BACK of the head will lay. If your child says their neck hurts, move them down towards the bottom on the mat.
Their head should be resting on the mat.
3) Entertainment Bar - The entertainment bar should be directly over the front of the shampoo mat. The smart device should be angled down.
If you're getting a lot of water on the back of your child's shirt, the problem is with how you're using the water sprayer. You should always be spraying the water back into the sink, not towards the child.